Aug/100
Google introduces Voice in Gmail, free calls to US and Canada (update: impressions)
Rumors have been buzzing about since June, but Google just made it official — the company’s baking Google Voice calls right into Gmail today. Like the Google Chat text, voice and video chat integrated into the web-based email client in prior years, full phone calls will also be an option using VoIP technology from the Gizmo5 aquisition. Google’s demoing the “Call from Gmail” service for us in San Francisco this morning, and it’s looking like it’s not free, but fairly cheap — a product manager just called Paris for $0.02 a minute. Incoming calls pop up as a chat window in Gmail (and ring your Google Voice-equipped phones simultaneously) and you press a “Call phone” button that appears near the top of the Chat window to send an outbound call, at which point a dialer appears where you can copy and paste numbers or tap them in manually. Users can screen incoming calls or send them to voicemail with a single tap.
You’ll be able to make calls to US and Canadian landlines completely free of charge, buying prepaid credits using Google Checkout for international landline calling at $0.02 a minute and a good bit more (We saw $0.19 to Spain) for calls to international mobile devices. Google will sell its own credits for the program (via Google Checkout), which should be available in a few weeks, but the Voice in Gmail service goes live today in the US and will begin rolling out to users immediately. Google’s only committed to free calls to US and Canadian landlines through the end of the year, as paid international calls are the sole revenue stream here: “Our hope is we’ll be able to make enough margin on international calls to keep offering it at that low price,” a product manager told us. We’re going to give some VoIP goodness a spin right now, check back later for impressions!
Update: Google Voice product manager Vincent Paquet confirmed that the service’s newfound VoIP functionality does indeed stem from the Gizmo5 acquisition — Call from Gmail is partially based on Gizmo5 technology, was developed by a team including Gizmo5 engineers, and resides in part on Gizmo5’s backend. He wouldn’t comment any more specifically on the technology than that. Also, that cherry red phone booth up top apparently isn’t just for show — Google’s agreed to trial free calling booths at an airport and a pair of universities!
Update 2: We’ve just tested Call to Gmail and Skype side by side using the exact same setup, and found Google’s service boasts surprisingly competitive voice quality to the reigning incumbent. When we called a fellow editor’s iPhone 4 from a Gmail-equipped laptop, the sentences he spoke sounded much clearer than through Skype, with each individual word crisper and more recognizable even as volume and pitch sounded much the same. Unfortunately for Google, the inverse wasn’t true — Skype did a much better job canceling noise from our integrated laptop microphone in a crowded room.
Continue reading Google introduces Voice in Gmail, free calls to US and Canada (update: impressions)
Google introduces Voice in Gmail, free calls to US and Canada (update: impressions) originally appeared on Engadget on Wed, 25 Aug 2010 14:45:00 EDT. Please see our terms for use of feeds.
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Aug/100
Google introduces Call from Gmail, free calls to US and Canada (update: impressions)
Rumors have been buzzing about since June, but Google just made it official — the company’s baking Google Voice calls right into Gmail today. Like the Google Chat text, voice and video chat integrated into the web-based email client in prior years, full phone calls will also be an option using VoIP technology from the Gizmo5 aquisition. Google’s demoing the “Call from Gmail” service for us in San Francisco this morning, and it’s looking like it’s not free, but fairly cheap — a product manager just called Paris for $0.02 a minute. Incoming calls pop up as a chat window in Gmail (and ring your Google Voice-equipped phones simultaneously) and you press a “Call phone” button that appears near the top of the Chat window to send an outbound call, at which point a dialer appears where you can copy and paste numbers or tap them in manually. Users can screen incoming calls or send them to voicemail with a single tap.
You’ll be able to make calls to US and Canadian landlines completely free of charge, buying prepaid credits using Google Checkout for international landline calling at $0.02 a minute and a good bit more (We saw $0.19 to Spain) for calls to international mobile devices. Google will sell its own credits for the program (via Google Checkout), which should be available in a few weeks, but the Voice in Gmail service goes live today in the US and will begin rolling out to users immediately. Google’s only committed to free calls to US and Canadian landlines through the end of the year, as paid international calls are the sole revenue stream here: “Our hope is we’ll be able to make enough margin on international calls to keep offering it at that low price,” a product manager told us. We’re going to give some VoIP goodness a spin right now, check back later for impressions!
Update: Google Voice product manager Vincent Paquet confirmed that the service’s newfound VoIP functionality does indeed stem from the Gizmo5 acquisition — Call from Gmail is partially based on Gizmo5 technology, was developed by a team including Gizmo5 engineers, and resides in part on Gizmo5’s backend. He wouldn’t comment any more specifically on the technology than that. Also, that cherry red phone booth up top apparently isn’t just for show — Google’s agreed to trial free calling booths at an airport and a pair of universities!
Update 2: We’ve just tested Call to Gmail and Skype side by side using the exact same setup, and found Google’s service boasts surprisingly competitive voice quality to the reigning incumbent. When we called a fellow editor’s iPhone 4 from a Gmail-equipped laptop, the sentences he spoke sounded much clearer than through Skype, with each individual word crisper and more recognizable even as volume and pitch sounded much the same. Unfortunately for Google, the inverse wasn’t true — Skype did a much better job canceling noise from our integrated laptop microphone in a crowded room.
Google introduces Call from Gmail, free calls to US and Canada (update: impressions) originally appeared on Engadget on Wed, 25 Aug 2010 14:45:00 EDT. Please see our terms for use of feeds.
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May/100
Boxee for iPhone, iPad and Android all but confirmed in Vindicia payment processing deal
Oh sure, having Boxee nailed down to the desktop of your PC is fine and dandy, and that Boxee Box will ensure that the same experience is enjoyed by all who plant their fundament in front of your HDTV. But we all know what you’re after — lemon drops. And a mobile version of Boxee. In a post today by the company, it expressed outright joy in inking a deal with Vindicia in order to bring a payment processing solution to the platform; slated for implementation “by the end of the summer,” this CashBox add-in would enable users to purchase “premium content” from Boxee’s programming partners via credit card, gift card or PayPal. It’s a vital step in Boxee finally finding a revenue stream (something it confessed to needing on a previous episode of The Engadget Show), and better still, “Vindicia’s flexibility makes it possible for [Boxee] to enable payments on its website and across mobile platforms like the iPhone, Android and iPad.” Yeah, those are the company’s own words right there, and in case you still aren’t believing your eyes, chew on one final quote:
“Boxee’s eventual expansion to these platforms will pave the way for universally accessible content no matter where a user is (we love this idea!).”
Huzzah!
Boxee for iPhone, iPad and Android all but confirmed in Vindicia payment processing deal originally appeared on Engadget on Tue, 11 May 2010 20:26:00 EST. Please see our terms for use of feeds.
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Feb/100
Editorial: the American phone subsidy model is a RAZR way of thinking in an iPhone world
The concept is simple enough — pay more, get more. So it has gone (historically, anyway) with phone subsidies in this part of the world, a system that has served us admirably for well over a decade. It made sense, and although it was never spelled out at the customer service counter quite as clearly as any of us would’ve liked, it was fairly straightforward to understand: you bought a phone on a multi-dimensional sliding scale of attractiveness, functionality, and novelty. By and large, there was a pricing scale that matched up with it one-to-one. You understood that if you wanted a color external display, a megapixel camera, or MP3 playback, you’d pay a few more dollars, and you also understood that you could knock a couple hundred dollars off of that number by signing up to a two-year contract. In exchange for a guaranteed revenue stream, your carrier’s willing to throw you a few bucks off a handset — a square deal, all things considered. So why’s the FCC in a tizzy, and how can we make it better?
Editorial: the American phone subsidy model is a RAZR way of thinking in an iPhone world originally appeared on Engadget on Tue, 23 Feb 2010 20:00:00 EST. Please see our terms for use of feeds.
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Feb/100
Verizon, AT&T, Sprint, T-Mobile, and Google all respond to FCC’s ETF inquiry
All of the players roped into the FCC’s early termination fee inquiry — T-Mobile, Sprint, AT&T, Verizon, and Google — have met the Fed’s February 23 deadline for responding, and needless to say, you could destroy a small forest with the amount of paperwork that’s been sent back to Washington. The majority of the inquiry focused on carriers’ ETF pricing structure and whether there are different ETFs involved based on the device a customer chooses, and the subtleties in the differences between answers from different carriers are pretty fascinating.
T-Mobile seems resolute that a single $200 ETF is the way to go and emphasizes that its customers can avoid the fee altogether by going with an Even More Plus plan, while Sprint says that it “continue[s] to evaluate the market” with regard to a multiple ETF setup. Google, meanwhile, is quick to note that it’s just dropped its $350 Equipment Recovery Fee down to $150, though that amount still effectively represents the only device in T-Mobile’s subsidized lineup that commands a grand total ETF greater than $200 upon cancellation — but it gets even better later on when they get snippy for being lumped in with carriers on the inquiry and remind the FCC that the ERF reduction had been in the planning stages prior to the inquiry being issued. At any rate, they note that the ERF isn’t intended as a revenue stream — rather, it’s a way to recoup the losses Google incurs when T-Mobile asks for its commission back if a customer cancels within 120 days (as you might imagine, T-Mobile conveniently fails to mention this point in its own reply).
Verizon — which effectively triggered this whole mess by introducing its two-tier ETF — basically echoes much of what it said in its last response, a surprising move considering the Commission’s general displeasure with it, so it’ll be interesting to see what kind of reaction it garners this time around. AT&T takes perhaps the most pragmatic approach through most of its response, answering the FCC’s questions very matter-of-factly, but goes into a great deal of depth rationalizing early termination fees at the tail end and takes the opportunity to remind everyone that they’ve offered both commitment-free month-to-month and prepaid service for many years.
Something tells us this isn’t the last we’ve heard on the subject, but for the time being, check out everyone’s responses in the galleries below (more after the break).
[Thanks, Dan P.]
Continue reading Verizon, AT&T, Sprint, T-Mobile, and Google all respond to FCC’s ETF inquiry
Verizon, AT&T, Sprint, T-Mobile, and Google all respond to FCC’s ETF inquiry originally appeared on Engadget on Tue, 23 Feb 2010 19:30:00 EST. Please see our terms for use of feeds.
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Dec/090
Acer to launch first Chrome OS netbook, Android-based Aspire One sales disappoint
Acer loves it some Google. And unless Google’s trying to stamp out your revenue stream, who doesn’t? Now Acer chairman, JT Wang, says that he expects to be first to market with an official Chrome OS netbook — sometime in the second half of 2010 according to DigiTimes‘ sources. In fact, JT says that Acer’s been working on a Chrome OS device since mid-2009. This despite admittedly weaker than expected demand for its dual-boot Android netbook, the Aspire One AOD250. Guess even the Google halo isn’t enough to shoehorn its smartphone OS into a market dominating position on cheap ultra-portables. It’s worth pointing out that DigiTimes‘ moles aren’t saying anything new with the launch time-frame since Google’s target for its gold Chrome OS build has been 2H of 2010 ever since the lightweight OS was announced. Not that the timing matters too much since we’ll likely be seeing plenty of Chromium OS netbooks flooding the grey market long before the second half of 2010.
Acer to launch first Chrome OS netbook, Android-based Aspire One sales disappoint originally appeared on Engadget on Wed, 02 Dec 2009 04:37:00 EST. Please see our terms for use of feeds.
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